Multi-factor authentication

Multi-factor authentication is a security process that adds an extra layer of protection to your account. It requires two methods of authentication and helps prevent unauthorised access, even if a potential hacker knows your password. The process involves entering a code from your smartphone during login to ensure that it is really you accessing the account.

How to activate multi-factor authentication

  1. Log into your Commission Factory account.
  2. Navigate to your user profile and preferences and select the security and password. 
  3. Click "Enable multi-factor authentication" and follow the setup guide. Here are the Apps we suggest using.


How to deactivate multi-factor authentication

  1. Navigate to your user profile and preferences and select the security and password.
  2. Click "Disable multi-factor authentication" and enter your account password.


Generating recovery codes

Generating recovery codes is recommended to ensure a fallback method for securing your account in situations where you are unable to access your authentication App.

You can generate recovery codes from your Security and password tab, make sure you save these codes somewhere safe. 


Using recovery codes

Recovery codes can be entered to bypass multi-factor authentication and access your account. Recovery codes are unique and are single-use only. 


I'm having problems logging in, I cannot access my App or security codes

If you do not remember your recovery codes please write to either or and request the deactivation of multi-factor authentication. In your email, please provide a photo of your ID card or other documentation that identifies you as the account owner.