Using the message centre

The message centre is much like your email inbox, advertisers and affiliates can contact each other directly to organise promotions, collaborations or ask questions on their business.

To access your message centre, simply click on the message centre icon towards the upper right-hand side of your dashboard. This will then take you through to your message centre for communication.

Sending A Message

To send a message to an advertiser or affiliate on the Commission Factory platform, simply click on Compose Message and  like creating an email you will be asked to specify who the message is being directed to, the subject, and the body of the message. Simply start typing in the To: field and the platform will automatically start seeking matches to your search term. To select the correct receiver, simply click on their name. 

  • Affiliates - You may only message advertisers which have approved your application to promote their brand and / or online store. If you wish to message an advertiser who has not accepted your application, you can send them an enquiry from the profile page where you submitted your application. 
  • Advertisers - You may only message affiliates joined to your program. If you wish to message an affiliate who has not yet joined your program, you may do so via the affiliate directory of the affiliate's profile page.

Receiving Messages & Housekeeping

Messages that you receive from advertisers or affiliates on the Commission Factory platform will also be pushed out to your nominated email address, if this notification option is selected. From within your message centre, you have the ability to reply, forward, or delete messages that you receive.

It is recommended to keep on top of your message centre, as allowing messages to compile too much may create a cluttered inbox and you could miss important messages or updates. It is recommended to clean your message centre at least once a week to ensure new messages are not missed.

Bulk Messaging

To bulk message your pool of advertisers or affiliates, simply typing in All into the To: field. This can be useful if you have an important update to send out to your network. Perhaps consider sending weekly or fortnightly messages to all of your affiliates so they are aware of upcoming offers and promotions or new creatives.