Transparency is important for successful affiliate partnerships. Here we cover the amend and void commission reasons and when to use each of them
To learn how to process transactions validations, please view this article.
Void commission reasons:
| Reason | When to Use |
|---|---|
| Attributed to Different Channel | The sale was tracked through another marketing channel (e.g., paid search, direct) and should not be attributed to the affiliate channel. This must be clearly defined and communicated on your program description. |
| Cancelled Order | The customer cancelled the entire order before it was shipped or processed. |
| Compliance Breach | The affiliate violated program terms (e.g. unauthorised promo, use of brand terms in paid search, misrepresentation). |
| Fraudulent Transaction | The transaction is suspected or confirmed as fraudulent (e.g. bot traffic, stolen credit card use). |
| Non-Commissionable Transaction | The product/service in the order is excluded from commission (e.g. gift cards, shipping fees, restricted SKUs). This must be clearly defined and communicated on your program description. |
| Order Nonfulfilment | The order was not fulfilled due to operational reasons (e.g. item out of stock, delivery failure). |
| Payment Authorisation Failed | The transaction could not be completed due to payment issues (e.g. declined card, failed bank transfer). |
| Repeated / Duplicate Order | The same order was tracked more than once, and the duplicate needs to be removed. |
| Returned Order / Unclaimed Shipment | The customer returned the order or did not collect it, and it has been refunded. |
| Self-Referral |
The purchaser is the affiliate or related party, breaching program rules. |
| Test Transaction | Internal or test transaction not eligible for commission. Should be voided prior to validation. |
Amend Reasons:
| Reason | When to Use |
|---|---|
| Cart Items Edited |
Cart contents changed post sale, affecting total value or commissionable items (e.g. product swapped, item removed). |
| Incorrect Commission | The calculated commission was wrong due to a system error or incorrect setup (e.g. wrong rate applied). |
| Incorrect Currency | The order was tracked in the wrong currency and needs correction to match reporting and payout logic. |
| Incorrect Sale Value | The recorded sale value was incorrect (e.g. due to tracking bug or discount misapplication). |
| Partial Order Return | Only part of the order was returned or refunded, requiring a pro-rata adjustment to the commission. |