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Responding to a compliance breach

3.1 Investigation and evidence gathering

When you identify a potential issue:

  1. Capture evidence: screenshots, URLs, and transaction data
  2. Cross-check against your internal systems
  3. Document your findings clearly

         

        3.2 Escalation process

        Once a potential breach has been validated, follow a structured escalation process to ensure timely and consistent resolution.

        Recommended approach:

        • Submit the violation via the Commission Factory platform using the Compliance Violation Tool
        • Notify the affiliate where appropriate, in line with your program terms
        • Request corrective action and supporting clarification where required

         

        Using the Compliance Violation Tool

        The in-platform Compliance Violation Tool is the primary method for reporting and managing breaches.

              • Gather evidence: Before submitting a violation, make sure you have clear supporting evidence. This may include screenshots of activity, URLs or placements, and transaction or reporting data.
              • Locate the affiliate: Navigate to Partners > Affiliates in the platform. Search for the affiliate and select View Affiliate to access their profile.
              • Submit the violation: Go to Manage Application and select Report a Violation. Attach all supporting evidence and submit. Once submitted, your case will be reviewed by the Commission Factory Compliance Team.

              Optional: remove the affiliate

              Where the breach warrants removal:

              • Navigate to Partners > Affiliates
              • Locate the affiliate
              • Select Remove

              The affiliate will be placed "On Notice", which initiates a 7-day removal period.

              Optional: void impacted transactions

              In cases of confirmed non-compliant activity, assess whether impacted transactions should be voided.

              • Voiding transactions is your responsibility as the advertiser
              • Transactions must be voided before they are locked
              • Voids are managed via Reporting > Transactions

                        If transactions aren't voided, they remain eligible for commission payout. Communicate any void decisions clearly to support via the platform.